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41+ Questions
9 Categories
Getting Started
4 questions
Upload your resume and paste a job description. Our 80-step AI workflow with 5 specialized agents — Analyst, Experience Reframer, Impact Quantifier, Voice Matcher, and Quality Reviewer — transforms your resume in under a minute. We intelligently reframe your experience for each role, maintaining your authentic voice with 96% hallucination reduction through RAG-based guardrails.
No! You can upload an existing resume for faster processing, or manually enter your work history, education, and skills. Our AI will work with whatever information you provide.
We accept PDF, DOCX, and TXT files for upload. Generated resumes can be downloaded in PDF or DOCX format for maximum compatibility with applicant tracking systems.
Under 2 minutes. Upload your resume and paste the job description. Our 80-step AI workflow runs automatically. Download and apply immediately. No waiting, no queues.
Credits & Billing
5 questions
1 credit = 1 fully customized resume. Buy credits in packages: 1 ($10), 10 ($75), 25 ($175), or 50 ($325). Credits never expire. Unlimited revisions per credit.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processor. We do not store your credit card information.
Yes. Quality guarantee — if the AI hallucinates information or the output isn't usable, we'll refund you. No questions asked. Email support@imimvivid.com within 14 days.
No! Credits remain valid indefinitely unless your account is inactive for more than 2 years. We'll send you reminder emails before any credits are at risk of expiring.
Currently, credits are non-transferable and tied to individual accounts. We're working on a gift card feature for future releases.
Resume Quality & ATS
5 questions
ATS (Applicant Tracking System) is software used by 99% of Fortune 500 companies to screen resumes. Our resumes are optimized for ATS compatibility, using proper formatting, keywords, and structure to ensure your resume gets past automated screening.
We analyze your resume against the job description for keyword matches, formatting issues, proper section headers, contact information completeness, and industry-standard best practices. Scores above 80% have the best chance of passing ATS screening.
Yes! Generated resumes are fully editable in DOCX format. We recommend reviewing and personalizing the content to ensure it accurately represents your experience and achievements.
No. ChatGPT hallucinates—it makes up skills you don't have. We're different: 96% hallucination reduction through 5 specialized AI review agents. Our AI only uses information from your resume. Every achievement comes from your actual experience.
Templates require hours of manual customization per application. Vivid intelligently reframes your experience for each specific role in under a minute. Plus, our job application tracking dashboard shows you what actually works — data-driven decisions, not guessing.
AI Transparency & Quality
5 questions
Absolutely not. Unlike some competitors, we never inject invisible text, white-on-white keywords, or any hidden content. What you see in your resume is exactly what recruiters and ATS systems see. We believe in transparent, ethical AI practices.
Our AI only uses information from your uploaded resume and the job description. It rephrases and reorganizes your existing experience to better match the role, but never invents skills, accomplishments, or work history. If something appears in your resume that you didn't provide, report it and we'll fix it immediately.
Our Voice Matcher agent specifically ensures natural language that maintains YOUR authentic voice. If your resume sounds generic, we'll reprocess it at no charge. We don't keyword-stuff — we intelligently reframe.
ChatGPT is general-purpose AI. Vivid is specialized for job applications. Three key differences: (1) ChatGPT has a ~23% hallucination rate — we achieve 96% reduction through RAG-based guardrails. (2) ChatGPT produces generic, robotic output — our 80-step workflow with 5 specialized agents maintains your authentic voice. (3) ChatGPT can't track outcomes — we show you which resume versions actually get interviews.
Yes! Your resume dashboard includes a before/after comparison toggle so you can see exactly what was modified. We believe in transparency - you should always know what changed and why.
Features & Functionality
5 questions
Yes! Every resume generation includes an optional matching cover letter tailored to the same job description. Cover letters are included in your credit purchase.
Absolutely! We recommend creating a customized resume for each job you apply to. Each generation uses 1 credit, and you can store unlimited resumes in your account.
We currently offer 4 professionally designed templates: Modern, Classic, Minimal, and Creative. All templates are ATS-compatible and can be customized with your preferred colors and formatting.
Your resume dashboard shows all generated resumes with the job title and company name. You can add notes and tags to help track your applications.
This feature is coming soon! For now, you can use your generated resume content to update your LinkedIn profile manually.
Account & Security
5 questions
Yes. We use bank-level encryption (TLS/SSL) for all data transmission, encrypt sensitive data at rest, and host on secure AWS infrastructure. We never sell your personal information.
Only you can access your resumes. We do not share, sell, or display your resume content to anyone without your explicit permission.
Yes. You can permanently delete your account from Settings > Data Privacy. This will erase all your personal data, resumes, and purchase history in compliance with GDPR.
Go to Settings > Data Privacy > Export Data. You'll receive a downloadable file with all your personal information, resumes, and account activity.
Click "Forgot Password" on the login page. We'll email you a secure reset link valid for 1 hour. If you don't receive it, check your spam folder or contact support.
Referral Program
4 questions
Share your unique referral link with friends. When they sign up and make their first purchase, you both earn bonus credits! You get 2 credits and they get 1 credit.
No limit! Refer as many people as you want and earn unlimited credits. Top referrers may qualify for special perks and VIP status.
Credits are added to your account within 24 hours after your referral makes their first purchase. You'll receive an email notification.
No. Self-referrals are prohibited and will result in credit forfeiture and potential account suspension.
Troubleshooting
4 questions
First, check that your uploaded file is in PDF, DOCX, or TXT format and under 10MB. If the issue persists, contact support with your request ID and we'll investigate. Failed generations do not consume credits.
Check your spam/junk folder. If it's not there, click "Resend Verification Email" on the verification page. If you still don't receive it, contact support.
Download links expire after 7 days for security. If your link expired, you can regenerate the download from your resume dashboard at no additional cost.
This is rare but can happen due to payment processing delays. Credits usually appear within 5 minutes. If they don't, check your billing history or contact support with your transaction ID.
Support & Contact
4 questions
Email us at support@imimvivid.com. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST). For urgent issues, include "URGENT" in your subject line.
Currently, we only offer email support to ensure we can thoroughly document and resolve issues. We're exploring phone support for premium users.
Absolutely! We love hearing from users. Email feature requests to feedback@imimvivid.com. While we can't implement every suggestion, we carefully consider all feedback for our product roadmap.
Yes! If you need resumes for a team, recruiting agency, or career services department, email enterprise@imimvivid.com for custom pricing and features.
Still have questions?
We're here to help! Reach out to our support team and we'll get back to you within 24 hours.