At Vivid Resume, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our resume generation service.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Resume content (work history, education, skills)
• Job descriptions and career preferences
• Payment information (processed securely via Stripe)

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Generate personalized resumes and cover letters
• Process payments and maintain your account
• Send service-related communications
• Improve our services and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our service (e.g., AWS, Stripe, SendGrid)
• AI Processing: OpenAI and Anthropic for resume generation (data is not used for training)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit (TLS/SSL)
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure payment processing via PCI-compliant providers

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

You can exercise these rights from your Account Settings or by contacting us at privacy@vividresume.com

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Resume data is kept for the duration of your account plus 90 days after deletion. Payment records are retained for 7 years as required by law.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication
• Remember your preferences
• Analyze usage patterns and improve our service

You can control cookies through your browser settings.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of our service after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: